Use Case
Customer Support
Support Copilot: Triage, Draft, Escalate
Faster replies with consistent tone and clear next steps.
Support is repetitive but high-stakes.
Same questions, different customers; context is scattered.
Draft responses + structured escalations.
OpenClaw can summarize a thread, draft an answer, and open an engineering ticket with reproduction steps.
Example prompts
- "Summarize this customer thread and propose a reply"
- "Extract repro steps + environment details"
- "Open a GitHub issue with logs and steps"
Tools: message, web_fetch, github